Apology to person who made mistakes...that's life gal!!

When I was a child, my mom told me
" Say sorry... you made a mistake" or " Apology quickly...you're wrong" or " minta maaf cepat,dah buat salah kena minta maaf."

I grown up with this kind of thought, apology if you make mistakes.... simple, ideal concept...but once become an adult, involve in corporate life, seems to me world is not operate ideally.



Take customer service concept as an example:
Rule no 1, customer always right,
rule no.2, if customer wrong, go back to rule no. 1...

same thing also in a corporation:
Rule no 1. bos always right
Rule no 2, if bos wrong or idiot, go back to rule no. 1

Obviously my attitude for stated my ground got me in trouble with the management. I am kind of person who has a strong self endurance, but I always fall emotionally if somebody criticize my integrity or my credibility. I value my integrity very much...this is the only one I depend on...my credibility?..well...I have to be honest...I'd also doubt my credibility...but i don't need others telling me that, either by the superiors, the colleagues or the seniors. Also, one thing for sure, I wouldn't and never in my life intentionally embarrassed or put down someone dear to me publicly. Because of this kind of thinking, it hurt me so much when someone I regard as my friends  turn their back to me.

My email to that "senior" hurt him (refer here). Thus my management want me to apologize to him.... What the @#$%... he's the one who was not professional, made mistakes, used wrong sources and methods, came with fault conclusion, I am the one should apologize?!!!...oh my.... the world has turned around. What piss off me more, my superiors just turn blind eyes to me. So much for teamworks...:(